- Make sure all words are spelled correctly
- Use different words that mean the same thing
Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
How will I know when my booking has been cancelled?
When you cancel your booking online or over the phone, you'll receive a cancellation email to confirm this. If you do not receive a cancellation email, please call one of our Customer Care...
Can I use a debit card to make a booking?
Yes, in most cases hotels will accept all major Debit/Credit cards. Remember, LateRooms.com will not take any payment ourselves, in most cases we use the card details only to secure your...
What is LateRooms.com Price Promise?
The LateRooms.com Price Promise is our little way of giving you the peace of mind that you’re always getting a great hotel deal on LateRooms.com. So for extra reassurance, if you spot the same...
How can I cancel My Account?
We can do that for you, just click here to submit your request. When you get to 'Is your question about?' select 'My Account/About Your Existing Account'. Fill in your details in...
Gift Voucher Terms and Conditions
All bookings made are subject to our standard terms and conditions (click here to read) . Redemption LateRooms.com Gift Vouchers may only be redeemed toward a hotel booking when booked directly with...
Why, when I try and cancel my booking through the online automated service does it not recognise my reference number?
It's important to know that not all bookings can be cancelled online. Some hotels have a customised cancellation policy; in which case our automated cancellation service does not recognise your...
How do I leave a guest review?
To submit a review you must have booked through LateRooms.com and stayed at the hotel. That's how we keep them genuine. So if you're a LateRooms.com customer you can submit a review through...
Are taxes included in the total price?
All prices on LateRooms.com are inclusive of all local taxes and service charges. However, in some overseas destinations certain hotels do charge city tax, details of this can be found on the Make a...