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  • Can I cancel or amend my booking?
    Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
  • I've not received my email confirmation, what should I do?
    Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
  • How will I know when my booking has been cancelled?
    When you cancel your booking online or over the phone, you'll receive a cancellation email to confirm this. If you do not receive a cancellation email, please call one of our Customer Care...
  • How can I cancel My Account?
    We can do that for you, just click here  to submit your request.  When you get to 'Is your question about?' select 'My Account/About Your Existing Account'.  Fill in your details in...
  • Why do you take my credit card details? will never take payment from you, but we do need to take your credit card details to secure your booking with the hotel. In most cases you'll book now and pay the hotel on...
  • Gift Voucher Terms and Conditions
    All bookings made are subject to our standard terms and conditions (click here to read) . Redemption Gift Vouchers may only be redeemed toward a hotel booking when booked directly with...
  • How do I leave a guest review?
    To submit a review you must have booked through and stayed at the hotel. That's how we keep them genuine. So if you're a customer you can submit a review through...
  • Are taxes included in the total price?
    All prices on are inclusive of all local taxes and service charges. However, in some overseas destinations certain hotels do charge city tax, details of this can be found on the Make a...
  • What if I forget to cancel the booking, will I still be charged if I don't stay?
    Unfortunately, if you forget to cancel the booking the hotel will charge you as per the cancellation policy.
  • Why has my review not been posted?
    If you have submitted a review and you cannot see it yet, it's probably just waiting to be verified. Either that or it hasn't met the conditions for posting.  If you want to know more about...