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Results 1 - 10 of 195
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  • Can I cancel or amend my booking?
    Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
  • I've not received my email confirmation, what should I do?
    Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
  • When do I pay for my booking?
    The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...
  • Where can I find the hotel's cancellation or amendment policy?
    Each hotel offers a different cancellation policy depending on which room you would like to book.  The cancellation policy is displayed individually under each of  the...
  • Why do you take my credit card details?
    LateRooms.com will never take payment from you, but we do need to take your credit card details to secure your booking with the hotel. In most cases you'll book now and pay the hotel on...
  • Can I cancel my booking in the case of an emergency?
    You can cancel your booking at any time. However, depending on the hotel's cancellation policy there may be a charge. This information can be found on your confirmation email that was sent...
  • What is the cancellation policy related to my booking?
    Each hotel has a different cancellation policy, which was shown at the time of booking.  For specific details either check your booking confirmation that was sent to the email address you...
  • How will I know when my booking has been cancelled?
    When you cancel your booking online or over the phone, you'll receive a cancellation email to confirm this. If you do not receive a cancellation email, please call one of our Customer Care...
  • How do I join LateRooms.com as a hotel partner?
    We'd really love to have you on board. For more info about adding your hotel to the LateRooms.com site take a look here .
  • Online Security
    You may have heard about various online security, or 'phishing', scams in which fraudsters aim to trick individuals into disclosing sensitive personal information for criminal gain.   Here's...