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  • Can I cancel or amend my booking?
    Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
  • I've not received my email confirmation, what should I do?
    Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
  • When do I pay for my booking?
    The time you pay for your booking is specified in the room's cancellation policy. Most hotels on let you pay on arrival or departure, though some may ask for advance payment in return...
  • What is the cancellation policy related to my booking?
    Each hotel has a different cancellation policy, which was shown at the time of booking.  For specific details either check your booking confirmation that was sent to the email address you...
  • Where can I find the hotel's cancellation or amendment policy?
    Each hotel offers a different cancellation policy depending on which room you would like to book.  The cancellation policy is displayed individually under each of  the...
  • Is it possible to specify an arrival time?
    Yes you can specify your arrival time on the booking form. However, if you plan to arrive before or after the stated check-in time, you should contact the hotel to make prior arrangements. If you're...
  • How do I leave a guest review?
    To submit a review you must have booked through and stayed at the hotel. That's how we keep them genuine. So if you're a customer you can submit a review through...
  • Do I need to pay a deposit?
    Some hotels may take a deposit to secure your booking, you'll find all the details in the room information and cancellation policy on the hotel page, so it is important that you check and are clear...
  • Do I get charged a booking fee?
    Nope, the service is completely free; we'll never charge you a single penny.
  • How do I re-send a Gift Voucher or get another copy if I have lost it?
    If you have lost your gift voucher and want to use it, you can call the Concierge team on 0333 014 6277.  Once they have confirmed some security questions and verified...