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  • How do I leave a guest review?
    To submit a review you must have booked through and stayed at the hotel. That's how we keep them genuine. So if you're a customer there are two ways you can leave a...
  • How do I know if my review has been accepted?
    You can keep tabs on the status of your feedback at anytime by logging into My Account. From here you can also view all your hotel bookings and review all previous hotel stays.
  • Can I filter the reviews by language?
    Yep. is available in English, Spanish, Italian, French and German. We'll automatically display the reviews submitted in the language that you are viewing the website in. But if you wish...
  • Do you feature all reviews that are submitted?
    It's important that our reviews are fair and honest - you wouldn't trust them if they weren't. So we try to post as many reviews as we can. But sometimes we receive reviews that do not comply with...
  • How will checking reviews benefit me?
    All of the reviews featured on are submitted by customers that have actually stayed at the hotel. So they're 100% genuine. The comments and ratings provide unbiased information to help...
  • When will my review feature on the website?
    As soon as possible! Once you have submitted your review it is sent to our Review Team to be processed and will be posted on the website within fourteen days of submission.  
  • Do I have to register or create an account to write a hotel review?
    Not at all. Anyone who books a hotel via can leave a review. After your stay look out for an automated email from us, inviting you to tell us your thoughts.
  • How do I know that all your hotel reviews are genuine?
    Only guests who have booked through and stayed at the hotel can leave a review. After the departure date will send an email with a personalised link, unique to the...
  • Why has my review not been posted?
    If you have submitted a review and you cannot see it yet, it's probably just waiting to be verified. Either that or it hasn't met the conditions for posting.  If you want to know more about...
  • What are the terms and conditions of Posting?
    Only the opinions of a person, or people, who have actually stayed at the hotel(s) concerned may be submitted. You must accept all liability for the contents of all postings made by you, or on your...