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  • Can I cancel or amend my booking?
    Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
  • I've not received my email confirmation, what should I do?
    Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
  • Do I need to pay a deposit?
    Some hotels may take a deposit to secure your booking, you'll find all the details in the room information and cancellation policy on the hotel page, so it is important that you check and are clear...
  • What is the cancellation policy related to my booking?
    Each hotel has a different cancellation policy, which was shown at the time of booking.  For specific details either check your booking confirmation that was sent to the email address you...
  • How do I know my booking is confirmed?
    When your booking is confirmed you will be given a booking number that looks a bit like this 12345678R. A booking confirmation will also be sent to the email address you provided at the...
  • How can I cancel My Account?
    We can do that for you, just click here  to submit your request.  When you get to 'Is your question about?' select 'My Account/About Your Existing Account'.  Fill in your details in...
  • How do I know my details are secure?
    Once you have booked through, your details are safely stored on our secure server, which cannot be accessed by anyone external to our company. These details are protected by the latest...
  • Online Security
    You may have heard about various online security, or 'phishing', scams in which fraudsters aim to trick individuals into disclosing sensitive personal information for criminal gain.   Here's...
  • Can I use a debit card to make a booking?
    Yes, in most cases hotels will accept all major Debit/Credit cards. Remember, will not take any payment ourselves, in most cases we use the card details only to secure your...
  • Are taxes included in the total price?
    All prices on are inclusive of all local taxes and service charges. However, in some overseas destinations certain hotels do charge city tax, details of this can be found on the Make a...