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Results 1 - 10 of 195
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  1. Can I cancel or amend my booking?
    Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
  2. How do I buy a LateRooms Gift Voucher?
    To buy a LateRooms.com Gift Voucher online please click  here . Alternatively you can contact our Concierge Team on 0844 774 1040.
  3. When do I pay for my booking?
    The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...
  4. Can I make a booking over the phone?
    Sure, feel free to call us on 0333 0143 701. Our friendly Contact Centre Advisors are available 7 days a week, including bank holidays and will be happy to help with your booking. 
  5. I've not received my email confirmation, what should I do?
    Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
  6. How do I know my booking is confirmed?
    When your booking is confirmed you will be given a LateRooms.com booking number that looks a bit like this 12345678R. A booking confirmation will also be sent to the email address you provided at the...
  7. Why do you take my credit card details?
    LateRooms.com will never take payment from you, but we do need to take your credit card details to secure your booking with the hotel. In most cases you'll book now and pay the hotel on...
  8. Where can I find the hotel's cancellation or amendment policy?
    Each hotel offers a different cancellation policy depending on which room you would like to book.  The cancellation policy is displayed individually under each of  the...
  9. Where can I find the hotel's contact information?
    Once your booking has been confirmed, you will receive an email confirmation. This will contain the hotel's address, phone number and email address. However, if you haven't made a booking...
  10. How do I provide feedback on my experience?
    Let us know about anything related to your experience, whether it's before, during or after your stay. We love to hear our customers' feedback, it's really important to us and always extremely...