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Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
Can I make a booking over the phone?
Sure, feel free to call us on 0333 0143 701. Our friendly Contact Centre Advisors are available 7 days a week, including bank holidays and will be happy to help with your booking.
When do I pay for my booking?
The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
Do I pay LateRooms.com or the hotel?
LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
Where can I find the hotel's cancellation or amendment policy?
Each hotel offers a different cancellation policy depending on which room you would like to book. The cancellation policy is displayed individually under each of the...
Gift Voucher Terms and Conditions
All bookings made are subject to our standard terms and conditions (click here to read) . Redemption LateRooms.com Gift Vouchers may only be redeemed toward a hotel booking when booked directly with...
Why do you take my credit card details?
LateRooms.com will never take payment from you, but we do need to take your credit card details to secure your booking with the hotel. In most cases you'll book now and pay the hotel on...
I have received a LateRooms.com promotional email and would like to unsubscribe, how can I do this?
Every promotional email we send contains a link at the bottom to unsubscribe you from our mailing list. Either click on this link to unsubscribe or email email@example.com . We won't...
Does the credit card holder have to be present at check-in?
No, the card holder does not have to be there to check in. LateRooms.com takes the card details just to confirm the booking, which are then securely passed onto the hotel. Payment is taken by the...