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Results 1 - 10 of 195
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  • Can I cancel or amend my booking?
    Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
  • I've not received my email confirmation, what should I do?
    Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
  • What is the cancellation policy related to my booking?
    Each hotel has a different cancellation policy, which was shown at the time of booking.  For specific details either check your booking confirmation that was sent to the email address you...
  • How can I get a VAT receipt for my hotel?
    For payment receipts, simply contact the hotel directly. LateRooms.com does not take any payment from you, the hotel does; we just use your details to make the reservation. You'll find the hotel's...
  • Where can I find the hotel's cancellation or amendment policy?
    Each hotel offers a different cancellation policy depending on which room you would like to book.  The cancellation policy is displayed individually under each of  the...
  • Gift Voucher Terms and Conditions
    All bookings made are subject to our standard terms and conditions (click here to read) . Redemption LateRooms.com Gift Vouchers may only be redeemed toward a hotel booking when booked directly with...
  • How can I cancel My Account?
    We can do that for you, just click here  to submit your request.  When you get to 'Is your question about?' select 'My Account/About Your Existing Account'.  Fill in your details in...
  • Are taxes included in the total price?
    All prices on LateRooms.com are inclusive of all local taxes and service charges. However, in some overseas destinations certain hotels do charge city tax, details of this can be found on the Make a...
  • What facilities are available at the hotel?
    Every hotel is different. You can find out about each hotel’s individual services under the ‘Hotel Facilities’ section. To find out about facilities in a hotel you’ve booked, login to My Account and...
  • The price quoted to me at the time of booking was different to the price booked, why is this?
    This shouldn't happen while you're making a booking on our website. However, since hotels can update their prices at any time, this may have occurred as you were going through the booking...