- Make sure all words are spelled correctly
- Use different words that mean the same thing
Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
When do I pay for my booking?
The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...
Where can I find the hotel's cancellation or amendment policy?
Each hotel offers a different cancellation policy depending on which room you would like to book. The cancellation policy is displayed individually under each of the...
Can I make a booking over the phone?
Sure, feel free to call us on 0333 014 3701. Our friendly Contact Centre Advisors are available 7 days a week, including bank holidays and will be happy to help with your booking.
Where can I find the hotel's contact information?
Once your booking has been confirmed, you will receive an email confirmation. This will contain the hotel's address, phone number and email address. However, if you haven't made a booking...
How will I know when my booking has been cancelled?
When you cancel your booking online or over the phone, you'll receive a cancellation email to confirm this. If you do not receive a cancellation email, please call one of our Customer Care...
How do I change my email address on my existing booking?
To change your email address for your existing booking please contact our Customer Care Advisors on 0333 014 3701, who will be happy to help.
How can I cancel My Account?
We can do that for you, just click here to submit your request. When you get to 'Is your question about?' select 'My Account/About Your Existing Account'. Fill in your details in...
Will I pay more if I book over the phone?
Nope. Unlike many sites, we don't have different rates for booking online or over the phone. It's nice and simple, the price you see on the site will be the price you pay if you call us up or book...