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  • Can I cancel or amend my booking?
    Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
  • I've not received my email confirmation, what should I do?
    Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
  • Can I cancel my booking in the case of an emergency?
    You can cancel your booking at any time. However, depending on the hotel's cancellation policy there may be a charge. This information can be found on your confirmation email that was sent...
  • How do I know my booking is confirmed?
    When your booking is confirmed you will be given a booking number that looks a bit like this 12345678R. A booking confirmation will also be sent to the email address you provided at the...
  • How will I know when my booking has been cancelled?
    When you cancel your booking online or over the phone, you'll receive a cancellation email to confirm this. If you do not receive a cancellation email, please call one of our Customer Care...
  • Are taxes included in the total price?
    All prices on are inclusive of all local taxes and service charges. However, in some overseas destinations certain hotels do charge city tax, details of this can be found on the Make a...
  • What does Advance Purchase mean?
    This means payment is taken by the hotel at the time the booking is confirmed, rather than when you stay at the hotel. Please note, this is non refundable and non transferrable.
  • Will I still be charged if I don't arrive at the hotel?
    If you've not cancelled your stay then yes, you'll be charged. When your booking has been made the hotel receive your booking details.  If you do not arrive the hotel will charge you as per...
  • What do I do if I get an error message when I am trying to purchase a Gift Voucher?
    If you get an error message during the purchase process and you have already entered your payment details, then please in the first instance check if you have received your email confirmation with...
  • Is it possible to specify an arrival time?
    Yes you can specify your arrival time on the booking form. However, if you plan to arrive before or after the stated check-in time, you should contact the hotel to make prior arrangements. If you're...