- Make sure all words are spelled correctly
- Use different words that mean the same thing
Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
How do I know my booking is confirmed?
When your booking is confirmed you will be given a LateRooms.com booking number that looks a bit like this 12345678R. A booking confirmation will also be sent to the email address you provided at the...
Is there a difference in booking by telephone?
Nope, no difference. If the hotel you've chosen is available, then online is the quickest way of making a booking. Any special requests you make online are sent to the hotel but cannot be guaranteed...
When do I pay for my booking?
The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...
How do I create and manage My Account?
To create a My Account you'll need to Register here where you’ll find instructions on how to set this up. Once you've signed up you’ll have access to your account at any time with your...
Where can I find the hotel's cancellation or amendment policy?
Each hotel offers a different cancellation policy depending on which room you would like to book. The cancellation policy is displayed individually under each of the...
Do I pay LateRooms.com or the hotel?
LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
How do I provide feedback on my experience?
Let us know about anything related to your experience, whether it's before, during or after your stay. We love to hear our customers' feedback, it's really important to us and always extremely...
Can I use a debit card to make a booking?
Yes, in most cases hotels will accept all major Debit/Credit cards. Remember, LateRooms.com will not take any payment ourselves, in most cases we use the card details only to secure your...