- Make sure all words are spelled correctly
- Use different words that mean the same thing
Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
Can I pay with an alternative credit card than the one used to make the booking?
In most cases, yes. You can choose to secure your booking with one card and settle the final payment at the hotel with another. Although some hotels may require the full amount to be paid at the time...
What if I forget to cancel the booking, will I still be charged if I don't stay?
Unfortunately, if you forget to cancel the booking the hotel will charge you as per the cancellation policy.
How will I be sure that you have sent the email voucher on the date I request?
In addition to emailing the Gift Voucher to your selected recipient, we will also send you an email on the same day to confirm that we have sent it to them.
What do I do if I get an error message when I am trying to purchase a Gift Voucher?
If you get an error message during the purchase process and you have already entered your payment details, then please in the first instance check if you have received your email confirmation with...
When do I receive payment?
Affiliates statements are run on the 10th of each month, this will roll over if you have not hit £50 in commission. Payment will be made directly into your bank account within 14 working days...
What is included at an all-inclusive hotel?
All-inclusive usually includes all food and drinks during your stay, within specified hours. For more details please refer to the room notes for each individual room type on the Make a...
Can I cancel my booking in the case of an emergency?
You can cancel your booking at any time. However, depending on the hotel's cancellation policy there may be a charge. This information can be found on your confirmation email that was sent...
Where can I find the hotel's cancellation or amendment policy?
Each hotel offers a different cancellation policy depending on which room you would like to book. The cancellation policy is displayed individually under each of the...