- Make sure all words are spelled correctly
- Use different words that mean the same thing
Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
Do I pay LateRooms.com or the hotel?
LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
How do I change the email address in My Account?
To change your email address, firstly you will need to register and activate a new account and you will be able to log in using the email address and password you chose...
If I am inside my cancellation policy can I still amend my booking?
This is at the hotel's discretion. If you contact one of our Customer Service Advisors on 0333 014 3701, we will call the hotel on your behalf and let you know.
Do I have to enter my card details every time I book?
Not any more. If you're signed up to My Account you can add up to 5 debit/credit cards to our fast track service so that each time you book you don't have to fill in all your details. For more info...
How do I know my booking is confirmed?
When your booking is confirmed you will be given a LateRooms.com booking number that looks a bit like this 12345678R. A booking confirmation will also be sent to the email address you provided at the...
Where can I find the hotel's contact information?
Once your booking has been confirmed, you will receive an email confirmation. This will contain the hotel's address, phone number and email address. However, if you haven't made a booking...
When do I pay for my booking?
The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...
Is there a difference in booking by telephone?
Nope, no difference. If the hotel you've chosen is available, then online is the quickest way of making a booking. Any special requests you make online are sent to the hotel but cannot be guaranteed...