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Results 1 - 10 of 195
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  • Can I cancel or amend my booking?
    Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
  • I've not received my email confirmation, what should I do?
    Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
  • How can I cancel My Account?
    We can do that for you, just click here  to submit your request.  When you get to 'Is your question about?' select 'My Account/About Your Existing Account'.  Fill in your details in...
  • How do I know my booking is confirmed?
    When your booking is confirmed you will be given a LateRooms.com booking number that looks a bit like this 12345678R. A booking confirmation will also be sent to the email address you provided at the...
  • Can I cancel my booking in the case of an emergency?
    You can cancel your booking at any time. However, depending on the hotel's cancellation policy there may be a charge. This information can be found on your confirmation email that was sent...
  • How do I change the email address in My Account?
    To change your email address, firstly you will need to register and activate a   new account   and you will be able to log in using the email address and password you chose...
  • Can I search for hotels with facilities for people with a disability?
    Yes you can. On the search panel, under Facilities there is a filter to choose Disabled Facilities. Tick this box and the results will only show hotels offering disabled facilities. To discuss any...
  • Is it possible to request an extra bed or cot?
    It sure is. When booking you will be able to add a special request. But please note this is not always guaranteed and the hotel may charge an additional cost. If you’re using our mobile site...
  • Do I pay LateRooms.com or the hotel?
    LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
  • Gift Voucher Terms and Conditions
    All bookings made are subject to our standard terms and conditions (click here to read) . Redemption LateRooms.com Gift Vouchers may only be redeemed toward a hotel booking when booked directly with...