- Make sure all words are spelled correctly
- Use different words that mean the same thing
Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
How can I cancel My Account?
We can do that for you, just click here to submit your request. When you get to 'Is your question about?' select 'My Account/About Your Existing Account'. Fill in your details in...
How do I know my booking is confirmed?
When your booking is confirmed you will be given a LateRooms.com booking number that looks a bit like this 12345678R. A booking confirmation will also be sent to the email address you provided at the...
Can I cancel my booking in the case of an emergency?
You can cancel your booking at any time. However, depending on the hotel's cancellation policy there may be a charge. This information can be found on your confirmation email that was sent...
How do I change the email address in My Account?
To change your email address, firstly you will need to register and activate a new account and you will be able to log in using the email address and password you chose...
Can I search for hotels with facilities for people with a disability?
Yes you can. On the search panel, under Facilities there is a filter to choose Disabled Facilities. Tick this box and the results will only show hotels offering disabled facilities. To discuss any...
Is it possible to request an extra bed or cot?
It sure is. When booking you will be able to add a special request. But please note this is not always guaranteed and the hotel may charge an additional cost. If you’re using our mobile site...
Do I pay LateRooms.com or the hotel?
LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
Gift Voucher Terms and Conditions
All bookings made are subject to our standard terms and conditions (click here to read) . Redemption LateRooms.com Gift Vouchers may only be redeemed toward a hotel booking when booked directly with...