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Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
Where can I find the hotel's cancellation or amendment policy?
Each hotel offers a different cancellation policy depending on which room you would like to book. The cancellation policy is displayed individually under each of the...
Can I cancel my booking in the case of an emergency?
You can cancel your booking at any time. However, depending on the hotel's cancellation policy there may be a charge. This information can be found on your confirmation email that was sent...
When do I pay for my booking?
The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...
Do I pay LateRooms.com or the hotel?
LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
I have received a LateRooms.com promotional email and would like to unsubscribe, how can I do this?
Every promotional email we send contains a link at the bottom to unsubscribe you from our mailing list. Either click on this link to unsubscribe or email email@example.com . We won't...
If I am inside my cancellation policy can I still amend my booking?
This is at the hotel's discretion. If you contact one of our Customer Service Advisors on 0333 014 3701, we will call the hotel on your behalf and let you know.
I am a NHS employee, do I get a discount?
We partner with a number of ‘discount sites’ who feature some of our great deals on hotels – due to these huge savings we have already secured, we don’t offer any additional discount codes to enter...
Can I make a special request, such as sea view, with my booking?
Of course. As part of the booking process there is a section for special requests, so just add it in there. But remember, requests are not guaranteed and are subject to availability. If you’re using...