- Make sure all words are spelled correctly
- Use different words that mean the same thing
Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
When do I pay for my booking?
The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...
Where can I find the hotel's cancellation or amendment policy?
Each hotel offers a different cancellation policy depending on which room you would like to book. The cancellation policy is displayed individually under each of the...
Do I pay LateRooms.com or the hotel?
LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
Why do you take my credit card details?
LateRooms.com will never take payment from you, but we do need to take your credit card details to secure your booking with the hotel. In most cases you'll book now and pay the hotel on...
How will I know when my booking has been cancelled?
When you cancel your booking online or over the phone, you'll receive a cancellation email to confirm this. If you do not receive a cancellation email, please call one of our Customer Care...
What is the cancellation policy related to my booking?
Each hotel has a different cancellation policy, which was shown at the time of booking. For specific details either check your booking confirmation that was sent to the email address you...
How do I create and manage My Account?
To create a My Account you'll need to Register here where you’ll find instructions on how to set this up. Once you've signed up you’ll have access to your account at any time with your...
How can I cancel My Account?
We can do that for you, just click here to submit your request. When you get to 'Is your question about?' select 'My Account/About Your Existing Account'. Fill in your details in...