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  • Can I cancel or amend my booking?
    Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
  • I've not received my email confirmation, what should I do?
    Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
  • Can I cancel my booking in the case of an emergency?
    You can cancel your booking at any time. However, depending on the hotel's cancellation policy there may be a charge. This information can be found on your confirmation email that was sent...
  • How do I change the email address in My Account?
    To change your email address, firstly you will need to register and activate a   new account   and you will be able to log in using the email address and password you chose...
  • How do I change my email address on my existing booking?
    To change your email address for your existing booking please contact our Customer Care Advisors on 0333 014 3701, who will be happy to help. 
  • What is the cancellation policy related to my booking?
    Each hotel has a different cancellation policy, which was shown at the time of booking.  For specific details either check your booking confirmation that was sent to the email address you...
  • When do I pay for my booking?
    The time you pay for your booking is specified in the room's cancellation policy. Most hotels on let you pay on arrival or departure, though some may ask for advance payment in return...
  • How will I know when my booking has been cancelled?
    When you cancel your booking online or over the phone, you'll receive a cancellation email to confirm this. If you do not receive a cancellation email, please call one of our Customer Care...
  • Why do you take my credit card details? will never take payment from you, but we do need to take your credit card details to secure your booking with the hotel. In most cases you'll book now and pay the hotel on...
  • Online Security
    You may have heard about various online security, or 'phishing', scams in which fraudsters aim to trick individuals into disclosing sensitive personal information for criminal gain.   Here's...