- Make sure all words are spelled correctly
- Use different words that mean the same thing
Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
When do I pay for my booking?
The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
Do I pay LateRooms.com or the hotel?
LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
Does the credit card holder have to be present at check-in?
No, the card holder does not have to be there to check in. LateRooms.com takes the card details just to confirm the booking, which are then securely passed onto the hotel. Payment is taken by the...
Why, when I try and cancel my booking through the online automated service does it not recognise my reference number?
It's important to know that not all bookings can be cancelled online. Some hotels have a customised cancellation policy; in which case our automated cancellation service does not recognise your...
Why do you take my credit card details?
LateRooms.com will never take payment from you, but we do need to take your credit card details to secure your booking with the hotel. In most cases you'll book now and pay the hotel on...
Where can I find the hotel's cancellation or amendment policy?
Each hotel offers a different cancellation policy depending on which room you would like to book. The cancellation policy is displayed individually under each of the...
How do I change my email address on my existing booking?
To change your email address for your existing booking please contact our Customer Care Advisors on 0333 0143 703, who will be happy to help.
What is the cancellation policy related to my booking?
Each hotel has a different cancellation policy, which was shown at the time of booking. For specific details either check your booking confirmation that was sent to the email address you...