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  • Can I cancel or amend my booking?
    Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
  • I've not received my email confirmation, what should I do?
    Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
  • How do I know that all your hotel reviews are genuine?
    Only guests who have booked through and stayed at the hotel can leave a review. After the departure date will send an email with a personalised link, unique to the...
  • Do you charge a credit card fee? does not take any payment from you at all, this is done by the hotel. Some hotels do charge a credit card fee so check the individual hotel's description or cancellation policy for more...
  • Can I make a booking over the phone?
    Sure, feel free to call us on 0333 014 3701. Our friendly Contact Centre Advisors are available 7 days a week, including bank holidays and will be happy to help with your booking. 
  • Why should I have the latest version of the Mobile App?
    We’re always making improvements to our services and may update our App from time to time. So please ensure that you have downloaded the most recent version. Previous versions of our App may contain...
  • How do I create and manage My Account?
    To create a My Account you'll need to Register here  where you’ll find instructions on how to set this up. Once you've signed up you’ll have access to your account at any time with your...
  • How can I cancel My Account?
    We can do that for you, just click here  to submit your request.  When you get to 'Is your question about?' select 'My Account/About Your Existing Account'.  Fill in your details in...
  • Gift Voucher Terms and Conditions
    All bookings made are subject to our standard terms and conditions (click here to read) . Redemption Gift Vouchers may only be redeemed toward a hotel booking when booked directly with...
  • Can I cancel my booking in the case of an emergency?
    You can cancel your booking at any time. However, depending on the hotel's cancellation policy there may be a charge. This information can be found on your confirmation email that was sent...