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Results 1 - 10 of 168
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  1. Can I cancel or amend my booking?
    Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
  2. When do I pay for my booking?
    The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...
  3. Why do you take my credit card details?
    LateRooms.com will never take payment from you, but we do need to take your credit card details to secure your booking with the hotel. In most cases you'll book now and pay the hotel on...
  4. Where can I find the hotel's contact information?
    Once your booking has been confirmed, you will receive an email confirmation. This will contain the hotel's address, phone number and email address. However, if you haven't made a booking...
  5. Can I make a booking over the phone?
    Sure, feel free to call us on 0333 0143 701. Our friendly Contact Centre Advisors are available 7 days a week, including bank holidays and will be happy to help with your booking. 
  6. I've not received my email confirmation, what should I do?
    Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
  7. Where can I find the hotel's cancellation or amendment policy?
    Each hotel offers a different cancellation policy depending on which room you would like to book.  The cancellation policy is displayed individually under each of  the...
  8. Do I pay LateRooms.com or the hotel?
    LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
  9. How do I know my booking is confirmed?
    When your booking is confirmed you will be given a LateRooms.com booking number that looks a bit like this 12345678R. A booking confirmation will also be sent to the email address you provided at the...
  10. How do I leave a guest review?
    To submit a review you must have booked through LateRooms.com and stayed at the hotel. That's how we keep them genuine. So if you're a LateRooms.com customer there are two ways you can leave a...