- Make sure all words are spelled correctly
- Use different words that mean the same thing
Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
I have received a LateRooms.com promotional email and would like to unsubscribe, how can I do this?
Every promotional email we send contains a link at the bottom to unsubscribe you from our mailing list. Either click on this link to unsubscribe or email email@example.com . We won't...
When do I pay for my booking?
The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...
How do I know my booking is confirmed?
When your booking is confirmed you will be given a LateRooms.com booking number that looks a bit like this 12345678R. A booking confirmation will also be sent to the email address you provided at the...
Can I search for hotels with facilities for people with a disability?
Yes you can. On the search panel, under Facilities there is a filter to choose Disabled Facilities. Tick this box and the results will only show hotels offering disabled facilities. To discuss any...
How do I provide feedback on my experience?
Let us know about anything related to your experience, whether it's before, during or after your stay. We love to hear our customers' feedback, it's really important to us and always extremely...
How do I change the email address in My Account?
To change your email address, firstly you will need to register and activate a new account and you will be able to log in using the email address and password you chose...
Do I pay LateRooms.com or the hotel?
LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
How do I change my email address on my existing booking?
To change your email address for your existing booking please contact our Customer Care Advisors on 0333 014 3701, who will be happy to help.