Advanced Search
Screen Reader users press Enter to Limit by category.  Limit by category
Search Tips
Search filters applied. Click on the icon below to remove the filter and be able to search ALL answers.

Search Results

Top questions related to your search / Suggested Answers:
Did you mean:
No results found.

  • Make sure all words are spelled correctly
  • Use different words that mean the same thing
Results 1 - 10 of 195
Recommended Links
  • Can I cancel or amend my booking?
    Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
  • I've not received my email confirmation, what should I do?
    Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
  • Are taxes included in the total price?
    All prices on are inclusive of all local taxes and service charges. However, in some overseas destinations certain hotels do charge city tax, details of this can be found on the Make a...
  • If I am inside my cancellation policy can I still amend my booking?
    This is at the hotel's discretion. If you contact one of our Customer Service Advisors on 0333 014 3701, we will call the hotel on your behalf and let you know.
  • Gift Voucher Terms and Conditions
    All bookings made are subject to our standard terms and conditions (click here to read) . Redemption Gift Vouchers may only be redeemed toward a hotel booking when booked directly with...
  • How do I know my details are secure?
    Once you have booked through, your details are safely stored on our secure server, which cannot be accessed by anyone external to our company. These details are protected by the latest...
  • Online Security
    You may have heard about various online security, or 'phishing', scams in which fraudsters aim to trick individuals into disclosing sensitive personal information for criminal gain.   Here's...
  • How can I subscribe to special offer emails?
    To get our lovely Deals by Email delivered fresh to your inbox, just register under Deals By Email on our home page .
  • Can I pay with an alternative credit card than the one used to make the booking?
    In most cases, yes. You can choose to secure your booking with one card and settle the final payment at the hotel with another. Although some hotels may require the full amount to be paid at the time...
  • How can I get a VAT receipt for my hotel?
    For payment receipts, simply contact the hotel directly. does not take any payment from you, the hotel does; we just use your details to make the reservation. You'll find the hotel's...