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Results 1 - 10 of 195
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  • Can I cancel or amend my booking?
    Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
  • I've not received my email confirmation, what should I do?
    Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
  • How will I know when my booking has been cancelled?
    When you cancel your booking online or over the phone, you'll receive a cancellation email to confirm this. If you do not receive a cancellation email, please call one of our Customer Care...
  • How do I know my booking is confirmed?
    When your booking is confirmed you will be given a LateRooms.com booking number that looks a bit like this 12345678R. A booking confirmation will also be sent to the email address you provided at the...
  • Do I pay LateRooms.com or the hotel?
    LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
  • Can I cancel my booking in the case of an emergency?
    You can cancel your booking at any time. However, depending on the hotel's cancellation policy there may be a charge. This information can be found on your confirmation email that was sent...
  • How do I change my email address on my existing booking?
    To change your email address for your existing booking please contact our Customer Care Advisors on 0333 014 3701, who will be happy to help. 
  • How do I know my details are secure?
    Once you have booked through LateRooms.com, your details are safely stored on our secure server, which cannot be accessed by anyone external to our company. These details are protected by the latest...
  • Online Security
    You may have heard about various online security, or 'phishing', scams in which fraudsters aim to trick individuals into disclosing sensitive personal information for criminal gain.   Here's...
  • Gift Voucher Terms and Conditions
    All bookings made are subject to our standard terms and conditions (click here to read) . Redemption LateRooms.com Gift Vouchers may only be redeemed toward a hotel booking when booked directly with...