- Make sure all words are spelled correctly
- Use different words that mean the same thing
Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
How can I cancel My Account?
We can do that for you, just click here to submit your request. When you get to 'Is your question about?' select 'My Account/About Your Existing Account'. Fill in your details in...
Do I pay LateRooms.com or the hotel?
LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
How do I reset my password for My Account?
To reset your password just click here and enter your email address. You will be sent an email with a link so you can choose a brand new password.
How do I know my booking is confirmed?
When your booking is confirmed you will be given a LateRooms.com booking number that looks a bit like this 12345678R. A booking confirmation will also be sent to the email address you provided at the...
Why, when I try and cancel my booking through the online automated service does it not recognise my reference number?
It's important to know that not all bookings can be cancelled online. Some hotels have a customised cancellation policy; in which case our automated cancellation service does not recognise your...
How do I provide feedback on my experience?
Let us know about anything related to your experience, whether it's before, during or after your stay. We love to hear our customers' feedback, it's really important to us and always extremely...
Does the credit card holder have to be present at check-in?
No, the card holder does not have to be there to check in. LateRooms.com takes the card details just to confirm the booking, which are then securely passed onto the hotel. Payment is taken by the...
When do I pay for my booking?
The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...