- Make sure all words are spelled correctly
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Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
When do I pay for my booking?
The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...
Where can I find the hotel's cancellation or amendment policy?
Each hotel offers a different cancellation policy depending on which room you would like to book. The cancellation policy is displayed individually under each of the...
How will I know when my booking has been cancelled?
When you cancel your booking online or over the phone, you'll receive a cancellation email to confirm this. If you do not receive a cancellation email, please call one of our Customer Care...
Do I pay LateRooms.com or the hotel?
LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
What is the cancellation policy related to my booking?
Each hotel has a different cancellation policy, which was shown at the time of booking. For specific details either check your booking confirmation that was sent to the email address you...
How do I know my booking is confirmed?
When your booking is confirmed you will be given a LateRooms.com booking number that looks a bit like this 12345678R. A booking confirmation will also be sent to the email address you provided at the...
What if I forget to cancel the booking, will I still be charged if I don't stay?
Unfortunately, if you forget to cancel the booking the hotel will charge you as per the cancellation policy.
How do I reset my password for My Account?
To reset your password just click here and enter your email address. You will be sent an email with a link so you can choose a brand new password.