- Make sure all words are spelled correctly
- Use different words that mean the same thing
Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
Can I use a debit card to make a booking?
Yes, in most cases hotels will accept all major Debit/Credit cards. Remember, LateRooms.com will not take any payment ourselves, in most cases we use the card details only to secure your...
How will I know when my booking has been cancelled?
When you cancel your booking online or over the phone, you'll receive a cancellation email to confirm this. If you do not receive a cancellation email, please call one of our Customer Care...
Gift Voucher Terms and Conditions
All bookings made are subject to our standard terms and conditions (click here to read) . Redemption LateRooms.com Gift Vouchers may only be redeemed toward a hotel booking when booked directly with...
Why, when I try and cancel my booking through the online automated service does it not recognise my reference number?
It's important to know that not all bookings can be cancelled online. Some hotels have a customised cancellation policy; in which case our automated cancellation service does not recognise your...
How do I leave a guest review?
To submit a review you must have booked through LateRooms.com and stayed at the hotel. That's how we keep them genuine. So if you're a LateRooms.com customer you can submit a review through...
How do I know that all your hotel reviews are genuine?
Only guests who have booked through LateRooms.com and stayed at the hotel can leave a review. After the departure date LateRooms.com will send an email with a personalised link, unique to the...
What do you do with my information?
We make every possible effort to keep all your personal information safe and secure. In order to make your booking, both your personal and card details will be passed on to the hotel for them to...
What if I forget to cancel the booking, will I still be charged if I don't stay?
Unfortunately, if you forget to cancel the booking the hotel will charge you as per the cancellation policy.