- Make sure all words are spelled correctly
- Use different words that mean the same thing
Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
When do I pay for my booking?
The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...
Where can I find the hotel's cancellation or amendment policy?
Each hotel offers a different cancellation policy depending on which room you would like to book. The cancellation policy is displayed individually under each of the...
Can I make a booking over the phone?
Sure, feel free to call us on 0333 014 3701. Our friendly Contact Centre Advisors are available 7 days a week, including bank holidays and will be happy to help with your booking.
Where can I find the hotel's contact information?
Once your booking has been confirmed, you will receive an email confirmation. This will contain the hotel's address, phone number and email address. However, if you haven't made a booking...
Do I pay LateRooms.com or the hotel?
LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
Why should I book my hotel through LateRooms.com?
We're a modest bunch, but we'll happily tell you a few great reasons why you should book with us...We are completely independent from any hotel groups; so we work with all types of accommodation...
How do I arrange a late check out at my hotel?
The best way to arrange a late check out is to speak to reception when you arrive. But just so you know, there may be an additional charge which is paid directly to the hotel and...
How will I know when my booking has been cancelled?
When you cancel your booking online or over the phone, you'll receive a cancellation email to confirm this. If you do not receive a cancellation email, please call one of our Customer Care...