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  • Can I cancel or amend my booking?
    Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
  • I've not received my email confirmation, what should I do?
    Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
  • When do I pay for my booking?
    The time you pay for your booking is specified in the room's cancellation policy. Most hotels on let you pay on arrival or departure, though some may ask for advance payment in return...
  • I have been given a Gift Voucher, how do I make a booking?
    It’s not currently possible to purchase gift vouchers online, however, if you have an unused or promotional voucher this is how to redeem; To make a booking, please visit our  home page...
  • Gift Voucher Terms and Conditions
    All bookings made are subject to our standard terms and conditions (click here to read) . Redemption Gift Vouchers may only be redeemed toward a hotel booking when booked directly with...
  • What is a LateRooms Gift Voucher?
    A Gift Voucher will allow you to give a hotel stay as a gift, either to a friend / family member or even to yourself!  If the value of the hotel selected is greater than...
  • What is the cancellation policy related to my booking?
    Each hotel has a different cancellation policy, which was shown at the time of booking.  For specific details either check your booking confirmation that was sent to the email address you...
  • Why has my review not been posted?
    If you have submitted a review and you cannot see it yet, it's probably just waiting to be verified. Either that or it hasn't met the conditions for posting.  If you want to know more about...
  • How do I provide feedback on my experience?
    Let us know about anything related to your experience, whether it's before, during or after your stay. We love to hear our customers' feedback, it's really important to us and always extremely...
  • Where can I find the hotel's cancellation or amendment policy?
    Each hotel offers a different cancellation policy depending on which room you would like to book.  The cancellation policy is displayed individually under each of  the...