- Make sure all words are spelled correctly
- Use different words that mean the same thing
Can I cancel or amend my booking?
Yep, as long as you make any cancellations or changes in line with the hotel's policy you will not be charged a penny. The cancellation policy can be found on both the individual room...
I've not received my email confirmation, what should I do?
Don't worry, this doesn't mean that there's a problem with your booking. If you received a booking reference number (12345678R) either on screen or over the phone, you can simply get your...
Where can I find the hotel's cancellation or amendment policy?
Each hotel offers a different cancellation policy depending on which room you would like to book. The cancellation policy is displayed individually under each of the...
Do I pay LateRooms.com or the hotel?
LateRooms.com will never debit your card, we don't take a penny. Most of the time you'll pay the hotel in full either on arrival or departure; we take your card details simply to secure your booking...
Can I cancel my booking in the case of an emergency?
You can cancel your booking at any time. However, depending on the hotel's cancellation policy there may be a charge. This information can be found on your confirmation email that was sent...
When do I pay for my booking?
The time you pay for your booking is specified in the room's cancellation policy. Most hotels on LateRooms.com let you pay on arrival or departure, though some may ask for advance payment in return...
The price quoted to me at the time of booking was different to the price booked, why is this?
This shouldn't happen while you're making a booking on our website. However, since hotels can update their prices at any time, this may have occurred as you were going through the booking...
Why do you take my credit card details?
LateRooms.com will never take payment from you, but we do need to take your credit card details to secure your booking with the hotel. In most cases you'll book now and pay the hotel on...
Does the credit card holder have to be present at check-in?
No, the card holder does not have to be there to check in. LateRooms.com takes the card details just to confirm the booking, which are then securely passed onto the hotel. Payment is taken by the...
What do I do if I need to change the email address, delivery date or value once I have purchased a Gift Voucher for someone?
Just call our Concierge team on 0333 014 6277 and they will be happy to make any changes for you, subject to our usual terms and conditions.